Who am I?
- Name: Julien Geffray
- Date of birth: 11 April 1978
- Nationality: Citizen of France
- Address: 4 rue Stanislas Baudry, 44000 Nantes, France
- Mobile: +33 (0)6 63 76 36 21
My refined technical skills and ability to perfectly understand user's needs allow me to efficiently teach my knowledge and offer tailor-made answers, in order to delight customers and improve their overall satisfaction.
Trained in both arts, communication and technology, I worked in marketing for creative advertising agencies, then evolved to more technical duties in customer service involving listening and technical advice. My work currently entails efficient teaching of my knowledge and tailor-made answers to every user who needs technical support, providing an excellent customer experience. In that, I not only fix customers' systems, but firstly repair and enhance their relationship with the brand.
My professional background
2010 May – Present
Apple Store Atlantis
Galerie Atlantis le Centre
Apple Store Carrousel du Louvre
99 rue de Rivoli
Customer service and relations:
Warm welcome of customers at the Genius Bar in Apple Stores, attentive listening and understanding of their needs. Quick troubleshooting and problem solving. Conflict management. Repairing relations. Knowledge transmission. Customer satisfaction.
Perfect knowledge of Apple hardware (Mac, iPhone, iPod, iPad and peripherals) and software (OS X, iOS and apps); knowledge of ancient systems Mac OS Classic and Windows.
2005 March – 2010 April
Département marketing relationnel
Studio multimédia AS3C
16 bd des Italiens
Multimedia project manager
Design of the animated commercial communication broadcasted on plasma screens in branches and trade shows.
Use of Adobe Flash technologies and MPEG-4 H.264 videos (Apple Final Cut Pro + Motion editing) pushed from a centralized broadcasting control server to local branches over the whole country.
2002 – 2004
département Animation de Réseaux et Stimulation (marketing opérationnel)
133 avenue des Champs-Élysées
Web site project manager
Webdesign, emailing, interactive CD-rom created at Publicis Dialog, marketing department of the leading advertising agency Publicis Group.
2000 – 2002
22 Quai des Indes
Multimedia & web designer
Development of innovative projects at Azimut Communication, web agency subsidiary of Ouest-Fance, editor of the most read Francophone newspaper in the world. Digital urban homesteading; graphic user interface design for simplified web browsers made for touchscreen interactive kiosks; web site layout, structure and ergonomy drafting, reverse scheduling for time management, respectful adaptation of corporate identities, web design, databases. optimization for dial-up connections. Cross-browser and cross-platform compatibility.
Apple Sales Training
Apple EMEIA Sales Training
London, W1B 2EL
Apple Certified Macintosh Technician (ACMT) Certification
This certification verifies the ability to perform troubleshooting and repair of desktop, portable and mobile Apple systems. ACMT certification exams emphasize identifying and resolving common OS X problems, and using Apple Service and Support products and practices to effectively repair Apple hardware.
1998 September – 2000 June
IUT de Laval
52 rue des docteurs Calmette et Guérin
DUT SRC (Multimedia) + TOEFL
Technical diploma DUT SRC at Laval University Institute of Technology, attached to the University of Maine, France. This degree covers audiovisual, communication, graphic design, offline and online multimedia, and computer networks.
Test of English as a Foreign Language (TOEFL) : scored 105.
1996 September – 1998 June
Faculté des Sciences
4 rue Jean Zay
Bac S + DEUG SM (physics degrees)
Secondary-school diploma in Sciences (Bac S) and Bachelor's degree in physics (DEUG SM) at the University of Southern Brittany, Lorient, France.
What I'm best at
Skills & knowledge
- OS X + iOS
- iLife, Final Cut Pro + Motion
- Adobe Photoshop + Illustrator
- Adobe Dreamweaver + Flash
- Responsive design HTML5/CSS3
- Design theories
- Theory of colours
- Rules of typography
- Fluid Mechanics
- Plasma physics
Hobbies & interests
Personal computers, smartphones, tablets, wearable computers, artificial intelligence, networks…
Aeronautics and space, cosmology, robotics, new propulsion schemes, new energy sources (renewable, aneutronic fusion)…
Automotive, objects, architectural and interior design.
England, Ireland, Switzerland, Spain, Italy, Greece, Germany, Luxembourg, Maldives, Tunisia, Marocco, Tanzania, USA, Canada.
Eco-aware, sustainable development, environmental conservation. Natural and organic food.
Get in touch
No email app? Leave me a message with this form.
- 4 rue Stanislas Baudry, 44000 Nantes, France
- +33 (0)6 63 76 36 21