Who am I?

Personal details

  • Name: Julien Geffray
  • Date of birth: 11 April 1978
  • Nationality: Citizen of France
  • Address: 4 rue Stanislas Baudry, 44000 Nantes, France
  • Mobile: +33 (0)6 63 76 36 21
  • :

Professional profile

My refined technical skills and ability to perfectly understand user's needs allow me to efficiently teach my knowledge and offer tailor-made answers, in order to delight customers and improve their overall satisfaction.

Trained in both arts, communication and technology, I worked in marketing for creative advertising agencies, then evolved to more technical duties in customer service involving listening and technical advice. My work currently entails efficient teaching of my knowledge and tailor-made answers to every user who needs technical support, providing an excellent customer experience. In that, I not only fix customers' systems, but firstly repair and enhance their relationship with the brand.

My professional background

Work experience

2010 May Present

Apple

2012–PRESENT
Apple Store Atlantis
Galerie Atlantis le Centre
44800 Saint-Herblain
France


2010–2012
Apple Store Carrousel du Louvre
99 rue de Rivoli
75001 Paris
France


Genius

Customer service and relations:
Warm welcome of customers at the Genius Bar in Apple Stores, attentive listening and understanding of their needs. Quick troubleshooting and problem solving. Conflict management. Repairing relations. Knowledge transmission. Customer satisfaction.

Perfect knowledge of Apple hardware (Mac, iPhone, iPod, iPad and peripherals) and software (OS X, iOS and apps); knowledge of ancient systems Mac OS Classic and Windows.

2005 March 2010 April

BNP Paribas

Département marketing relationnel
Studio multimédia AS3C
16 bd des Italiens
75009 Paris
France


Multimedia project manager

Design of the animated commercial communication broadcasted on plasma screens in branches and trade shows.

Use of Adobe Flash technologies and MPEG-4 H.264 videos (Apple Final Cut Pro + Motion editing) pushed from a centralized broadcasting control server to local branches over the whole country.

2002 2004

Publicis

Publicis Dialog
département Animation de Réseaux et Stimulation (marketing opérationnel)
133 avenue des Champs-Élysées
75008 Paris
France


Web site project manager

Webdesign, emailing, interactive CD-rom created at Publicis Dialog, marketing department of the leading advertising agency Publicis Group.

2000 2002

Ouest-France

Azimut Communication
22 Quai des Indes
56100 Lorient
France


Multimedia & web designer

Development of innovative projects at Azimut Communication, web agency subsidiary of Ouest-Fance, editor of the most read Francophone newspaper in the world. Digital urban homesteading; graphic user interface design for simplified web browsers made for touchscreen interactive kiosks; web site layout, structure and ergonomy drafting, reverse scheduling for time management, respectful adaptation of corporate identities, web design, databases. optimization for dial-up connections. Cross-browser and cross-platform compatibility.

My training

Education

2010 Since

Apple Sales Training

Apple EMEIA Sales Training
Hanover Street
London, W1B 2EL
U.K.

Apple Certified Macintosh Technician (ACMT) Certification

This certification verifies the ability to perform troubleshooting and repair of desktop, portable and mobile Apple systems. ACMT certification exams emphasize identifying and resolving common OS X problems, and using Apple Service and Support products and practices to effectively repair Apple hardware.

1998 September 2000 June

IUT de Laval

Département SRC
52 rue des docteurs Calmette et Guérin
53000 Laval
France

DUT SRC (Multimedia) + TOEFL

Technical diploma DUT SRC at Laval University Institute of Technology, attached to the University of Maine, France. This degree covers audiovisual, communication, graphic design, offline and online multimedia, and computer networks.

Test of English as a Foreign Language (TOEFL) : scored 105.

1996 September 1998 June

Université Bretagne-Sud

Faculté des Sciences
4 rue Jean Zay
56100 Lorient
France

Bac S + DEUG SM (physics degrees)

Secondary-school diploma in Sciences (Bac S) and Bachelor's degree in physics (DEUG SM) at the University of Southern Brittany, Lorient, France.

What I'm best at

Skills & knowledge

Strenghts*

Organization, anticipation89 %
Flexibility, réactivity81 %
Thorough precision80 %
Listening, empathy75 %
Teaching skills, persuasion78 %
Editorial capabilities 85 %
90 %Technical expertise
* According to internal metrics and skills assessment.

Language skills

French Native
English Fluent
Spanish
Basic

Knowledge

  • Software
  • OS X + iOS
  • iLife, Final Cut Pro + Motion
  • Adobe Photoshop + Illustrator
  • Adobe Dreamweaver + Flash
  • Responsive design HTML5/CSS3
  • Concepts
  • Usability
  • Ergonomics
  • Design theories
  • Theory of colours
  • Rules of typography
  • Physics
  • Astrophysics
  • Electromagnetism
  • Magnetohydrodynamics[1]
  • Fluid Mechanics
  • Plasma physics
[1] Copublication of 4 papers about MHD propulsion:
  • Petit, J.P.; Geffray, J. (June 2009): "MHD flow-control for hypersonic flight" in Proceedings of the 2nd Euro-Asian Pulsed Power Conference, Vilnius, Lithuanie (22–26 September 2008), Acta Physica Polonica A 115 (6): 1149–1151.
  • Petit, J.P.; Geffray, J. (June 2009): "Wall confinement technique by magnetic gradient inversion. Accelerators combining induction effect and pulsed ionization. Applications." in Proceedings of the 2nd Euro-Asian Pulsed Power Conference, Vilnius, Lithuanie (22–26 September 2008), Acta Physica Polonica A 115 (6): 1162–1163.
  • Petit, J.P.; Geffray, J. (June 2009): "Non equilibrium plasma instabilities" in Proceedings of the 2nd Euro-Asian Pulsed Power Conference, Vilnius, Lithuanie (22–26 September 2008), Acta Physica Polonica A 115 (6): 1170–1173.
  • Petit, J.P.; Geffray, J.; David, F. (19–22 October 2009): "MHD Hypersonic Flow Control for Aerospace Applications", AIAA-2009-7348, 16th AIAA/DLR/DGLR International Space Planes and Hypersonic Systems and Technologies Conference. (HyTASP), Bremen, Germany. doi:10.2514/6.2009-7348.
  • Hobbies & interests

    • Computers

      Computers

      Personal computers, smartphones, tablets, wearable computers, artificial intelligence, networks…

    • Sciences

      Sciences

      Aeronautics and space, cosmology, robotics, new propulsion schemes, new energy sources (renewable, aneutronic fusion)…

    • Design

      Design

      Automotive, objects, architectural and interior design.

    • Science-Fiction

      Science-Fiction

      Literature, cinéma.

    • Travel

      Travel

      England, Ireland, Switzerland, Spain, Italy, Greece, Germany, Luxembourg, Maldives, Tunisia, Marocco, Tanzania, USA, Canada.

    • Environment

      Environment

      Eco-aware, sustainable development, environmental conservation. Natural and organic food.

    Contact

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    My Address

    • 4 rue Stanislas Baudry, 44000 Nantes, France
    • +33 (0)6 63 76 36 21

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