Who am I?
- Name: Julien Geffray
- Date of birth: 11 April 1978
- Nationality: Citizen of France
- Address: 4 rue Stanislas Baudry, 44000 Nantes, France
- Mobile: +33 (0)6 63 76 36 21
My refined technical skills and ability to perfectly understand user's needs allow me to efficiently teach my knowledge and offer tailor-made answers, in order to delight customers and improve their overall satisfaction.
Trained in both arts, communication and technology, I worked in marketing for big creative advertising agencies, then evolved to more technical duties in customer service involving technical diagnosis and problem solving. My work currently entails efficient teaching of my knowledge and tailor-made answers to every user who needs technical support, providing an excellent customer experience. In that, I repair and enhance customers' systems, as well as their relationship with the brand.
My professional background
Since 2010 May
Apple Store Atlantis
Galerie Atlantis le Centre
Apple Store Carrousel du Louvre
99 rue de Rivoli
Customer service and relations:
Warm welcome of customers at the Genius Bar in Apple Stores, listening and understanding their needs. Quick troubleshooting and problem solving. Conflict management. Repairing relations. Knowledge transmission. Customer satisfaction.
Perfect knowledge of Apple hardware (Mac, iPhone, iPod, iPad and peripherals) and software (macOS, iOS and apps); cross-knowledge of Mac OS Classic, Windows and UNIX operating systems (GUI & CLI).
Local fleet management with remote IS&T (Information Systems and Technology) in the USA: LAN ethernet and WLAN Wi-Fi, internet and intranet access, routers and modems, patch bays…
2005 March – 2010 April
Département marketing relationnel
BDDF Com - Studio multimédia AS3C
16 bd des Italiens
Multimedia project manager
Design and management of the animated commercial communication broadcasted on plasma screens in branches and trade shows.
Apple Final Cut Pro and Motion video editing pushed from a centralized broadcasting control server to local branches over the whole country.
Consultant in video streaming techniques, appropriate software and use of codecs.
2002 – 2004
département Animation de Réseaux et Stimulation (marketing opérationnel)
133 avenue des Champs-Élysées
Web site project manager
Management of webdesign, emailing, interactive CD-ROM projects created at Publicis Dialog, marketing department of the leading advertising agency Publicis.
2000 – 2002
22 Quai des Indes
Multimedia & web designer
Development of innovative projects at Azimut Communication, a web agency subsidiary of Ouest-Fance, editor of the the most widely-read Francophone newspaper in the world. Digital master planning for smart cities; graphic user interface design of simplified web browsers made for touchscreen interactive kiosks, watchdog app management for consistent uptime of autonomous touch terminals; time management by reverse scheduling; diversification of corporate identities according to style guidelines; ergonomic webdesign, optimization for dial-up connections, cross-browser and cross-platform compatibility (responsive web ahead of its time); SQL Server databases ad ASP scripting.
Apple Sales Training
Apple EMEIA Sales Training
London, W1B 2EL
Apple Certified Macintosh Technician (ACMT) Certification
This certification verifies the ability to perform troubleshooting and repair of desktop, portable and mobile Apple systems. ACMT certification exams emphasize identifying and resolving common macOS problems, and using Apple Service and Support products and practices to effectively repair Apple hardware.
1998 September – 2000 June
IUT de Laval
52 rue des docteurs Calmette et Guérin
DUT SRC (Multimedia) + TOEFL
Technical diploma DUT SRC at Laval University Institute of Technology, attached to the University of Maine, France. This degree covers communication, audiovisual and graphic design for print and web media, servers and computer networks.
Test of English as a Foreign Language (TOEFL) : scored 105.
1996 September – 1998 June
Faculté des Sciences
4 rue Jean Zay
Bac S + DEUG SM (physics degrees)
Secondary-school diploma in Sciences (Bac S) and Bachelor's degree in physics (DEUG SM) at the University of Southern Brittany, Lorient, France.
What I'm best at
Skills & knowledge
- macOS & iOS, Windows
- UNIX CLI
- Final Cut Pro + Motion
- Photoshop/Illustrator, SketchUp
- HTML5/CSS3, JS/PHP/shell
- Design theories
- Theory of colours
- Rules of typography
- Science & Technologies
- Raspberry pi & Arduino
- 3D printing
- DIY projects & hacks
Hobbies & interests
Personal computers, smartphones, tablets, wearable computers, artificial intelligence, networks…
Aeronautics and space, cosmology, robotics, new propulsion schemes, new energy sources (renewable, aneutronic fusion)…
Automotive, objects, architectural and interior design. DIY projects & 3D printing.
England, Ireland, Switzerland, Spain, Italy, Greece, Germany, Luxembourg, Maldives, Tunisia, Marocco, Tanzania, USA, Canada.
Eco-aware, sustainable development, environmental conservation. Natural and organic food.
Get in touch
No email app? Leave me a message with this form.
- 4 rue Stanislas Baudry, 44000 Nantes, France
- +33 (0)6 63 76 36 21